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Breyers

Breyers

www.breyers.com
What is your customer experience with Breyers?

Breyers Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Breyers has a 2.1 star rating from 120 customer reviews and about 50% would likely recommend, with most consumers expressing dissatisfaction and quality concerns.

Key Takeaways for Future Customers

  • Read Breyers reviews before buying flavors due to inconsistent quality and availability.
  • Expect issues with product consistency and possible difficulty obtaining refunds or exchanges from customer service.

Negative Feedback / Risk Areas

  • Frequent Breyers customer complaints cite missing mix-ins, stale or rancid nuts, foreign objects, misleading packaging, and poor response to refund requests.
  • Customers report problems with exchange, refund and cancellation policy and unsatisfactory customer service follow-up.

Positive Feedback

Some customers still praise select flavors and product variety, with a few recent recommendations for oat milk and pistachio almond flavors.

View full overview ›

Media from reviews

Breyers - No cookie in the cookie and cream
Breyers - Company is cheating me . Container’s only partially filled. Buying air not ice...Breyers - Company is cheating me . Container’s only partially filled. Buying... - Image 2Breyers - Company is cheating me . Container’s only partially filled. Buying... - Image 3Breyers - Company is cheating me . Container’s only partially filled. Buying... - Image 4Breyers - Company is cheating me . Container’s only partially filled. Buying... - Image 5Breyers - Company is cheating me . Container’s only partially filled. Buying... - Image 6
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Show reviews that mention
ice cream cream ice butter butter pecan vanilla peanut butter oat milk flavor milk
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Faye F Ste

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Columbia, South Carolina

Where is my Oat Milk ice cream

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I had been buying my oat milk at local Food Lions, and Walmart stores. Now for a couple of months I cant find it anywhere.

What happen? Please advise if it is any stores in or around Columbia SC

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Cecelia P Eid

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gas City, Indiana

No cookie in the cookie and cream

Breyers - No cookie in the cookie and cream
Updated by user Jan 06, 2026

They don't respond

Original review Dec 22, 2025

Open a new cookie and cream non-dairy with oat milk half gallon, and it was all vanilla. There was no cookie.

Loss:
$4
Pros:
  • Love it
Cons:
  • Not the right one

Preferred solution: Full refund

User's recommendation: Check it

View full review
Anonymous
map-marker Tacoma, Washington

Company is cheating me . Container’s only partially filled. Buying air not ice cream. Disgusting company I will never buy from again. Oh and because the containers aren’t filled, ice buildup on top of

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Ill never buy this product again because youre playing games with me, the customer. Cheaters!!! Avoid this product at all costs!!!

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Gordon K Lru

No pecans in butter pecan

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Breyers - No pecans in butter pecan

I bought a half gallon of butter pecan tonight, and it had scarce amounts of pecans. All the pieces of pecans wouldn't equal one good piece. All pecan-flavored ice cream.

Pros:
  • Used to be the best--now it is no good
Cons:
  • Used to be the best now it is no good

Preferred solution: Full refund

User's recommendation: Don’t buy

View full review
Faye F Ste

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Columbia, South Carolina

Where is my Oat Milk ice cream

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AI Highlights
  • - I bought oat milk at Food Lion and Walmart.
  • - For months I can't find it anywhere.
  • - I am seeking stores near Columbia, SC.

I had been buying my oat milk at local Food Lion and Walmart stores. Now, for a couple of months, I can't find it anywhere.

What happened? Please advise if there are any stores in or around Columbia, SC.

Pros:
  • Great ice cream
Cons:
  • Not a full half gallon

Preferred solution: Names of stores for your Oat Milk ice cream. A coupon would be nice too!

User's recommendation: Get you some delicious Oat milk ice cream

View full review
Marilyn R Fem

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Allergy question

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Updated by user Dec 23, 2025

I could not understand the representative and had to ask for a supervisor ,I could not understand the supervisor-very frustrating

Original review Dec 22, 2025

I could not understand the person I was speaking to. They did not speak clear English; I had to ask several times for clarification.

Pros:
  • Quality
Cons:
  • Customer service

Preferred solution: no

View full review
jim s Kvd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kissimmee, Florida

I bought 2 containers of chocolate and Peanut buter and they were really good.Then I bought 2 more and there wasn't any peanut butter at all. Chocolate only!!I bought 2 more and the same thing.

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They could make what they advertised. It seems like they have a really terrible quality control program.

I mean absolutely no peanut butter in it!!!

Loss:
$15

Preferred solution: Full refund

User's recommendation: Don't buy it!! I certainly won't. I won't get sukered again!!

View full review
Anonymous
map-marker Augusta, Maine

Terrible "natural vanilla" ice cream

AI Highlights
  • - Breyers' vanilla bean ice cream was the best.
  • - That flavor hasn't been made for years.
  • - The overall Breyers ice cream quality has declined.

Breyers used to have, in. my opinion, the best "natural vanilla bean' ice cream-hands down.

Of course that was years ago, and they haven't made that particular type for a long time now.

However, their ice cream products, in general have gone way downnnnn, in quality, to say the least! My family is done buying Breyer's.

User's recommendation: Don't buy!

View full review
Gregory S Cpw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No response to complaint

AI Highlights
  • - Used Breyers vanilla for a root beer float.
  • - A foreign object shot up straw into my mouth, earthwormlike; first message ignored.
Breyers - No response to complaint

Used Breyers vanilla to make a root beer float. While sucking on my straw, I felt something shoot up the straw into my mouth.

It was in my mouth and dangling down my chin like an earthworm. I couldn't identify it and left it on the counter until morning.

Upon examination, it appeared to be a piece of dirty surgical tubing. My first message to the company has been ignored.

Pros:
  • No previous issues
Cons:
  • No response to my issue

Preferred solution: Explanation

User's recommendation: Draw your own conclusion.

View full review
Sam Kyq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Potentially false advertisement in 2025 commercials

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AI Highlights
  • - Ads claim three ingredients; the label shows seven.
  • - The reviewer links ingredient changes to Unilever's purchase and questions ad accuracy.

In the last two commercials that i have seen for Breyers Vanilla Ice Cream this year. The commercials are different but the claim is the same in both.

There is a person reading the ingredient list on the packaging and only three ingredients are provided. The problem is that today after not reading the "food" ingredients on Breyers Vanilla Cream, I counted seven ingredients!

In looking at a couple of different Web sites with regards to false advertising in the United States of America, I do believe that the commercials for Breyers Vanilla Ice Cream may constitute false advertising.

I used to love eating Breyers Ice Cream until I started to read the labels as a young adult (or adult) and realized that something was awry. My reading of the labels for Breyers Ice Cream was prompted by the change in the flavor.

I along with my immediate family had been eating Breyers Ice Cream since the 1980s before Unilever purchased the company.

The problem lies not only in the deceptive commercials but also with those who like me had been consuming Breyers Ice Cream before the ingredient list changed and ASS-U-ME that the ownership of the company had NOT changed hands and the ingredient list was still simple and equivalent to homemade ice cream.

As a note, growing up we made ice cream along with other things from scratch. As an adult I have made ice cream from scratch and so I know how few ingredients are needed to make real ice cream.

I would like for Breyers through Unilever to update their outdated commercials and to let potential consumers know the ingredient list has changed and some of the ingredients includes water (in ice cream?!) and natural flavor (which can include GMOs and GE ingredients).

User's recommendation: Get back to making food from scratch again, read labels, hold companies accountable, and become educated consumers

View full review
Anonymous
map-marker Summerville, South Carolina

Object found in ice cream

Missed their phone call one and never heard back from them again...so, who knows if anything will happen.

View full review
RubiyatSharmin Z

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Inquiry about Halal Status of Breyers Butterscotch Ripple Ice Cream

AI Highlights
  • - Customer asks Halal status for Breyers Butterscotch Ripple.
  • - They want monoand diglyceride sources, vanilla flavor alcohol, and Halal certification.

Dear Breyers Customer Service,

I recently purchased Breyers Creamery Style Butterscotch Ripple Ice Cream (1.41 L, UPC: 058779****) and would like to confirm whether it is Halal suitable.

Could you please clarify the following:

1. Are the mono- and diglycerides in this product derived from vegetable sources or from animal sources?

2. Does the natural flavor or vanilla extract contain any alcohol or animal-derived ingredients?

3. Is this product Halal-certified in Canada or internationally?

Thank you very much for your assistance.

Best regards,

[Rubiat Sharmin Zidni]

Cons:
  • Unclear ingredients
  • No halal label

Preferred solution: I would like to get a clear confirmation if Breyers Butterscotch Vanilla Ice Cream is Halal certified or not. Please provide detailed information about the sources of mono & diglycerides and natural flavors used in this product.

View full review
Candice M Pmq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Where's the Butter, Where's the Pecans?

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Number 1: It's not ice cream.

Number 2: Where's the butter?

Number 3: Where's the pecans?

Number 4: Where's the flavor?

User's recommendation: Do not buy this if you want Ice Cream. It is now called a Dairy Dessert.

View full review
VICTOR W Cbf

Need sf butter pecan icecream

Please call. I need to know why butter pecan ice cream is no longer on the shelf in the store.

Did you stop making it?

If so, please respond ASAP so I can stop looking for it. Thank you.

Pros:
  • Pros

Preferred solution: Sugarfree butter pecan ice cream back in stores

User's recommendation: Please putt better pecan suger free ice cream back!i leave in Maplewood nj 07040

View full review
Resolved
Timo Fkx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Ice cream not full

She is sending a refund to me.

I don't have anything else to say. Yes I think they were very good at 8.

View full review
Kimberly M Ddf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing ice cream and open ice creaminside packaging

Call Breyers. I have purchased three boxes of crunch ice cream bars.

I was missing one ice cream bar in one box, and a completely different box was open inside the packaging.

This is one of my favorite treats, and I feel cheated. I purchased them at the Dollar General here in Jackson, TN.

Loss:
$8
Pros:
  • Are so good
Cons:
  • I wish you could see inside the packaging before purchasing

Preferred solution: Price reduction

User's recommendation: Call Breyers

View full review

About

Related Companies

Unilever, Dollar Shave Club, Suave, Kwality Walls, Lipton

Summary

Breyers is a food manufacturer that produces ice-cream. Its founder, William A. Breyer, began making ice-cream in 1966 and opened first store in Philadelphia in 1982. Being sold to the owner's neighbours at first, Breyers ice-cream quickly earned the reputation of qualitative product made with only the best ingredients: rich milk, fresh cream, fine sugar, real fruit and nuts. Today Breyers offers products in ten categories, including Fat Free, Lactose Free, Pure Fruit, No Sugar Added and other kinds of ice-cream for different consumers with specific needs and preferences. It constantly invents new flavors and compositions, being original and traditional at the same time.

Breyers reviews and complaints

Breyers is ranked 279 out of 3118 in Food Manufacturers category

Area Served

USA

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